:root{--bg: #f4f6f9;--surface: #ffffff;--surface-2: #f7f9fb;--border: #e1e7ee;--ink: #142538;--ink-2: #4a5c6e;--ink-3: #6f7f90;--side: #10263d;--side-ink: #cfdae5;--side-hi: #24425e;--accent: #1f6fb2;--accent-ink: #ffffff;--bar: #2f7fc4;--bar-hi: #1b5e98;--grid: #e8edf2;--warn-bg: #fff4e0;--warn-ink: #8a5300;--bad-bg: #fdecec;--bad-ink: #a32020;--ok-bg: #e7f6ec;--ok-ink: #1d6b3a;--shadow: 0 2px 10px rgba(16, 38, 61, .05);font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,sans-serif;color:var(--ink);background:var(--bg);color-scheme:light}@media(prefers-color-scheme:dark){:root{--bg: #0d1722;--surface: #142231;--surface-2: #182a3b;--border: #253a4f;--ink: #e6edf4;--ink-2: #b3c2d1;--ink-3: #8a9cad;--side: #0a131d;--side-ink: #b9c8d6;--side-hi: #1b3047;--accent: #4b9be0;--accent-ink: #06121e;--bar: #4b9be0;--bar-hi: #7cb8ec;--grid: #22364a;--warn-bg: #3a2a0c;--warn-ink: #f2c06b;--bad-bg: #3d1717;--bad-ink: #f19a9a;--ok-bg: #12321f;--ok-ink: #84d6a2;--shadow: none;color-scheme:dark}}*{box-sizing:border-box}body{margin:0;background:var(--bg)}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1{font-size:28px;margin:0 0 4px;letter-spacing:-.01em}h2{font-size:17px;margin:0 0 4px}h3{font-size:13px;margin:22px 0 8px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3)}.muted{color:var(--ink-3)}.small{font-size:12px}.strong{font-weight:600}.nowrap{white-space:nowrap}.pre{white-space:pre-wrap;color:var(--ink-2);line-height:1.5}.layout{min-height:100vh;display:flex}aside{width:240px;flex-shrink:0;background:var(--side);color:#fff;padding:22px 14px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;align-self:flex-start}.brand{display:flex;gap:12px;align-items:center;font-weight:700;font-size:15px;padding:4px 10px 28px;line-height:1.3}.brand small{display:block;font-weight:400;color:var(--side-ink);font-size:13px}.logo{width:36px;height:36px;border-radius:9px;background:var(--accent);color:#fff;display:grid;place-items:center;font-size:14px;font-weight:800;flex-shrink:0}nav{display:grid;gap:4px}nav a{display:flex;justify-content:space-between;align-items:center;color:var(--side-ink);padding:11px 12px;border-radius:8px;font-size:14px;text-decoration:none}nav a:hover{background:var(--side-hi);color:#fff;text-decoration:none}nav a.active{background:var(--side-hi);color:#fff;font-weight:600}.pill{background:#f2a93b;color:#2b1800;border-radius:999px;font-size:11px;font-weight:700;padding:1px 8px}.footer{margin-top:auto;font-size:12px;color:var(--side-ink);padding:10px 12px;overflow:hidden;text-overflow:ellipsis}main{flex:1;min-width:0;padding:32px 40px 60px;max-width:1280px}.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:24px;flex-wrap:wrap}.sub{color:var(--ink-3);margin:0}.page-tools{display:flex;gap:8px}.card{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:22px;box-shadow:var(--shadow);margin-bottom:18px;min-width:0}.card.flush{padding:0;overflow:hidden}.card-sub{color:var(--ink-3);margin:0 0 14px;font-size:13px}.card-head{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:10px}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:18px}.tile{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:18px 20px;display:grid;gap:10px;box-shadow:var(--shadow);color:var(--ink)}a.tile:hover{text-decoration:none;border-color:var(--accent)}.tile small{color:var(--ink-3);font-size:13px}.tile strong{font-size:30px;font-weight:700;letter-spacing:-.02em}.tile.warn{background:var(--warn-bg);border-color:transparent}.tile.warn strong{color:var(--warn-ink)}.grid2{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);gap:18px}.facts{display:grid;grid-template-columns:auto 1fr;gap:8px 16px;margin:10px 0 0;font-size:14px}.facts dt{color:var(--ink-3)}.facts dd{margin:0;text-align:right;font-weight:600}.facts.two{grid-template-columns:max-content 1fr}.facts.two dd{text-align:left;font-weight:500}.chart{position:relative}.chart svg{width:100%;height:auto;display:block}.chart .grid{stroke:var(--grid);stroke-width:1}.chart .axis{fill:var(--ink-3);font-size:11px}.chart .bar{fill:var(--bar)}.chart .bar.hi{fill:var(--bar-hi)}.tooltip{position:absolute;top:0;transform:translate(-50%);background:var(--ink);color:var(--bg);padding:6px 10px;border-radius:6px;font-size:12px;display:grid;gap:2px;pointer-events:none;white-space:nowrap}.table-view{margin-top:10px;font-size:13px;color:var(--ink-3)}.table-view summary{cursor:pointer}.table-view table{margin-top:8px;border-collapse:collapse}.table-view td,.table-view th{padding:3px 14px 3px 0;text-align:left;color:var(--ink-2)}.hbars{list-style:none;padding:0;margin:0;display:grid;gap:8px}.hbars li{display:grid;grid-template-columns:76px 1fr 32px;align-items:center;gap:10px;font-size:13px}.hb-track{height:10px;background:var(--grid);border-radius:4px;overflow:hidden}.hb-fill{display:block;height:100%;background:var(--bar);border-radius:4px}.hb-val{text-align:right;color:var(--ink-2);font-variant-numeric:tabular-nums}.btn{border:1px solid var(--border);background:var(--surface);color:var(--ink);padding:8px 14px;border-radius:8px;font:inherit;font-size:14px;cursor:pointer}.btn:hover:not(:disabled){border-color:var(--accent)}.btn:disabled{opacity:.5;cursor:default}.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink);font-weight:600}.btn.small{padding:3px 10px;font-size:12px}.btn.icon{font-size:22px;line-height:1;padding:4px 11px}.seg{display:inline-flex;border:1px solid var(--border);border-radius:8px;overflow:hidden;background:var(--surface)}.seg button{border:0;background:transparent;color:var(--ink-2);padding:7px 12px;font:inherit;font-size:13px;cursor:pointer}.seg button.on{background:var(--accent);color:var(--accent-ink);font-weight:600}.search,.field input{border:1px solid var(--border);background:var(--surface);color:var(--ink);border-radius:8px;padding:9px 12px;font:inherit;font-size:14px;width:320px;max-width:100%}.field{display:grid;gap:6px;font-size:13px;color:var(--ink-3);margin-bottom:8px}.field input{width:100%}.table-wrap{overflow-x:auto}table.calls{width:100%;border-collapse:collapse;font-size:14px}.calls th{text-align:left;font-weight:600;font-size:12px;color:var(--ink-3);text-transform:uppercase;letter-spacing:.05em;padding:12px 16px;border-bottom:1px solid var(--border);background:var(--surface-2)}.calls td{padding:12px 16px;border-bottom:1px solid var(--border);vertical-align:top}.calls tbody tr{cursor:pointer}.calls tbody tr:hover,.calls tbody tr:focus{background:var(--surface-2);outline:none}.calls tbody tr:last-child td{border-bottom:0}.calls .issue{max-width:380px}.card:not(.flush) .calls th,.card:not(.flush) .calls td{padding-left:0}.card:not(.flush) .calls th{background:transparent}.empty{padding:40px;text-align:center;color:var(--ink-3);margin:0}.pager{display:flex;justify-content:flex-end;gap:8px;padding:12px 16px;border-top:1px solid var(--border)}.ticket{font-weight:600;display:inline-flex;gap:8px;align-items:center;font-variant-numeric:tabular-nums}.status{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;padding:2px 8px;border-radius:999px;white-space:nowrap}.status.ok{background:var(--ok-bg);color:var(--ok-ink)}.status.warn{background:var(--warn-bg);color:var(--warn-ink)}.status.bad{background:var(--bad-bg);color:var(--bad-ink)}.urgency{display:inline-block;font-size:12px;font-weight:600;text-transform:capitalize;padding:2px 8px;border-radius:6px;border:1px solid var(--border);color:var(--ink-2)}.urgency.u-critical{background:var(--bad-bg);color:var(--bad-ink);border-color:transparent}.urgency.u-high{background:var(--warn-bg);color:var(--warn-ink);border-color:transparent}.callout{display:grid;gap:2px;padding:12px 14px;border-radius:10px;margin-bottom:14px;font-size:14px}.callout.warn{background:var(--warn-bg);color:var(--warn-ink)}.callout.bad{background:var(--bad-bg);color:var(--bad-ink)}.flash{font-size:14px;font-weight:600}.flash.ok{color:var(--ok-ink)}.flash.bad{color:var(--bad-ink)}.panel-backdrop{position:fixed;inset:0;background:#08121e59;display:flex;justify-content:flex-end;z-index:10}.panel{width:min(640px,100%);height:100%;background:var(--surface);overflow-y:auto;box-shadow:-8px 0 30px #00000026}.panel-head{display:flex;justify-content:space-between;align-items:flex-start;padding:22px 24px 14px;border-bottom:1px solid var(--border);position:sticky;top:0;background:var(--surface)}.panel-head p{margin:4px 0 0;font-size:13px}.panel-body{padding:20px 24px 40px}.actions-box{border:1px solid var(--border);border-radius:10px;padding:4px 16px 16px;margin:18px 0 12px;background:var(--surface-2)}.picker{list-style:none;margin:0 0 10px;padding:4px;border:1px solid var(--border);border-radius:8px;background:var(--surface);max-height:200px;overflow-y:auto}.picker button{width:100%;text-align:left;border:0;background:transparent;color:var(--ink);padding:7px 10px;border-radius:6px;font:inherit;font-size:14px;cursor:pointer}.picker button:hover{background:var(--surface-2)}.tech{margin:12px 0;font-size:13px;color:var(--ink-3)}.tech pre{white-space:pre-wrap;word-break:break-word;background:var(--surface-2);padding:10px;border-radius:8px;color:var(--ink-2)}.transcript{list-style:none;padding:0;margin:0;display:grid;gap:10px}.transcript li{padding:10px 12px;border-radius:10px;background:var(--surface-2);font-size:14px}.transcript li.caller{border-left:3px solid var(--accent)}.transcript .who{font-weight:700;font-size:12px;margin-right:8px}.transcript .when{font-size:11px;color:var(--ink-3)}.transcript p{margin:4px 0 0;line-height:1.45}.checklist{list-style:none;padding:0;margin:10px 0 0;display:grid;gap:12px}.checklist li{display:grid;grid-template-columns:92px 1fr;gap:10px;align-items:start;font-size:14px}.checklist .status{justify-self:start}.checklist small{display:block;color:var(--ink-3);font-size:12px;margin-top:2px;word-break:break-word}.idtable table{width:100%;border-collapse:collapse;font-size:14px}.idtable td{padding:6px 8px 6px 0;border-bottom:1px solid var(--border)}.idtable tr.current td:first-child{font-weight:700}.idtable tr.current td:first-child:after{content:" (in use)";color:var(--ok-ink);font-weight:600;font-size:12px}.idtable code{font-size:12px;color:var(--ink-2)}.idtable td:last-child{text-align:right;width:1%}.center-msg{max-width:420px;margin:18vh auto;text-align:center;padding:0 16px}@media(max-width:900px){.layout{display:block}aside{width:100%;height:auto;position:static;padding:14px}.brand{padding-bottom:12px}nav{grid-template-columns:repeat(2,1fr)}.footer{display:none}main{padding:20px 16px 40px}.stats{grid-template-columns:repeat(2,minmax(0,1fr))}.grid2{grid-template-columns:1fr}.search,.page-tools{width:100%}}